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Shipping + Returns

Dear Valued Customer,

 

The radical shift to direct-to-consumer shopping globally, in conjunction with COVID-related restrictions, has overwhelmed the courier network globally. As a result, routine package scanning for tracking updates is less reliable, package receipt signatures are sometimes not being offered to minimize exposure risks for drivers and unforeseen delays are the new norm, as health restrictions fluctuate by region. You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow 2 weeks for orders to be shipped during these unprecedented times.

 

Thank you in advance — not only for your loyalty to Grown Alchemist, but for your patience!  The staff at Grown Alchemist are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.

Shipping Rates

Standard Shipping within Canada:

$10 – orders below CAD$75.

Free – orders above CAD$75.

Express Shipping within Canada:

CAD$20.

If you would like to ship to a country outside of Canada, please change the Ship-To location in the header menu. Different shipping rates will apply.

Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet spend requirements.

International Shipping Rates

Returning or exchanging your purchase

Items purchased via grownalchemist.com can be returned to for a refund or exchange. Items purchased via specialty stockists or retailer must be returned to their original point of purchase. 

 

When returning any items being submitted must be unopened and in their original sale condition. Prior to lodging an item for return please contact our Customer Service team via enquiries@grownalchemist.com. Should you decide to return or exchange your order you will be responsible for any additional postage.  When submitting items for return please place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. You may ship your return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.

 

Please send the package to:

Integral Sense Brands- Grown Alchemist Online Returns

112-8623 Granville St
Vancouver
BC V6P 5A2
Canada

 

Gifted items purchased from our website can be exchanged providing the product is unopened and you have proof of purchase. We do not offer refunds for gifted items. In the unlikely event of a product reaction or in the case of any items in your Grown Alchemist order are damaged, faulty or incorrect please contact our Customer Service team via enquiries@grownalchemist.com or call our Grown Alchemist Canadian supplier for real-time support on 1-604-277-7887 arrange your product return or exchange. 

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