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Customer service

If you have enquiries about Grown Alchemist website or online purchases, please complete the form below and our customer service team will come back to you within 24 hours.

Return a product

We want you to enjoy our products as much as we do. If for any reason you are not completely satisfied, you are welcome to return the item.

30 Day Refund if returned within 30 days of purchase.

Online Credit if returned within 60 days of purchase.

To be able to return the product, please remember to check the below.

Provide original proof of purchase

Only items purchased on the Grown Alchemist website can be returned to grownalchemist.com. Items purchased elsewhere must be returned to their original point of purchase.

Resalable Condition

Items must be unused and in original, unopened, undamaged and resalable condition

Tested Products

In cases where an item has been tested, we are happy to provide an online credit for your return.

What do you mean by “tested”?

Tested means you’ve used less than 30% of the product

Our goods also come with all statutory guarantees. Please tell us if you’re unhappy with your purchase, we’ll always try to help you where we can.

What if my Item was damaged, incorrect or faulty?

Please contact our customer care team on enquiries@grownalchemist.com. in the unlikely event that you receive a damaged, faulty or incorrect product. We will be happy to assist in arranging your return or exchange.

How long will my return take?

Returns typically take between 5-7 business days to reach us. We’ll process the return within 3 business days. Your bank may take a further 3-5 days to clear funds into your account.

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