Standard Shipping within Australia:
$9.95 – orders below AU$75.
Free – orders above AU$75.
If you would like to ship to a country outside of Australia, please change the Ship To location in the header menu. Different shipping rates will apply.
Free shipping may not apply when used in conjunction with other promotions. Please review your order at checkout to see if you meet spend requirements.
Returns and exchanges
Grown Alchemist has a 14 day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.
Returning your purchase
Visit www.grownalchemist.com and log into your account to begin a return or exchange. If you don’t have an account, visit www.grownalchemist.com/customer-service and enter the information for the order that you’d like to return to begin a return or exchange. You can view your orders and must request a return or exchange for any unwanted items. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Please make sure to add your order number on the commercial invoice.
Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
Please send the package to:
Grown Alchemist Online Returns
PO Box 3051
North Melbourne, 3051
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, please return your item/s to us and simply purchase the new piece separately at grownalchemist.com